Onboarding Specialist

Onboarding Specialists are responsible for ensuring that new customers are efficiently and effectively integrated into the SQUIRE platform by providing them with technical configuration, support, and training to ensure product adoption and usage. This role involves delivering an exceptional customer experience in order to fully onboard and retain our new customers. Strong communication, organization, and interpersonal skills are essential in order to be successful in this role. Deliver a high standard of customer training via telephone, video conferencing, face-to-face communication, and any other avenues when necessary. Spearhead an account’s schedule for the onboarding cycle and meet deadlines. Qualify customer requirements in a courteous and effective manner, preparing customers for technical implementation and identifying the appropriate setup requirements.