Customer Engagement Manager

Falconwood, Inc.

Remote regions

US

Salary range

$118,000–$125,000/yr

Benefits

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Responsibilities:

  • Support the NEN Program Office as a liaison to Department of Navy stakeholders, including CIOs and CTRs.
  • Provide contract oversight to ensure IT service requirements are met and delivered per contract.
  • Manage project oversight for IT equipment refresh, new IT equipment delivery, IT infrastructure delivery, software and application support, and legacy transition projects.

Qualifications:

  • Minimum SECRET clearance with SSBI, 7+ years of IT experience.
  • Experience with Department of Navy IT environments, specifically NMCI, and network transitions/migrations.
  • Excellent public speaking, interpersonal skills, and proficiency in Microsoft Office applications.

Benefits Highlights:

  • 401k, Tuition Reimbursement, Health/Dental/Vision Insurance, PTO, Federal Holidays, Performance Increases, Reserve Duty Compensation and more.
  • Options for applying include online application, email to a friend, or referral.

Falconwood, Inc.

Falconwood, Inc. is a small, woman/veteran-owned business providing executive level consultants and programmatic support to Department of Defense Information Technology (IT) initiatives and programs. They have an immediate opening for a Customer Engagement Manager to perform various tasks related to customer liaison and communications, as well as managing business policy operating procedures for the Naval Enterprise Network (NEN).

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