Job Description
As a Senior Technical Support Engineer, you will:
- Own and resolve high-priority technical issues for enterprise customers via various channels.
- Act as the point of escalation for frontline support engineers.
- Troubleshoot data from various sources, including telematics devices and APIs.
Additionally, you will:
- Collaborate with Engineering and Product teams for bug resolution and product improvement.
- Document troubleshooting steps and best practices for internal knowledge bases.
- Partner with Customer Success Managers to ensure customer satisfaction and retention.
About Motive
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable.