Customer Support Specialist

Roadie, a UPS company, is looking for a Customer Support Specialist to join their Support team, operating as the first point of contact for the Roadie community. The ideal candidate will bring excellent communication and problem-solving skills, operating with a customer-first mentality. In this role, you’ll act as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users. As a Customer Support Specialist, you will provide phone, email, and text-based support to Roadie customers, partners, users, and other community members, addressing all customer concerns politely and balancing efficiency with a high-quality customer experience. You will proactively monitor in-progress deliveries, manage non-standard delivery situations, and use Salesforce and other internal tools to log interactions and solve issues, as well as collaborate with team members from various Roadie departments to ensure seamless delivery experience. Customer Support Specialists work full time on a 4-day workweek schedule that may include nontraditional hours such as evenings, weekends and holidays.