Associate, Strategy & Operations, Merchant Onboarding & Experience

The NV Onboarding & Experience Strategy & Operations team drives a fast, seamless onboarding experience for merchants across both Enterprise and SMB segments. We collaborate closely with cross-functional partners to enhance visibility, streamline workflows, and reduce onboarding friction through scalable process and product improvements. The SMB Onboarding Strategy & Operations (S&O) role focuses on improving the end-to-end onboarding experience for small and medium-sized merchants by identifying process inefficiencies, building visibility tools, and driving scalable solutions across cross-functional teams. Key Responsibilities include building dashboards to monitor onboarding timelines, analyzing blocked cases, designing onboarding workflows, translating workflow gaps into product requirements, and partnering with various teams to ensure alignment. The role involves creating onboarding performance dashboards to measure success and track progress. The reporting structure is to the Manager of the Onboarding S&O pod on our Merchant Onboarding & Experience S&O team.