Commercial Customer Success Manager

We are seeking an experienced Commercial Customer Success Manager to join our growing Customer Success team. In this role, you will own a book of Jasper's commercial customers, drive renewals, and ensure retention for 30-50 Commercial Accounts. This fully remote role reports to the Senior Director of Customer Success and is open to candidates located anywhere in the continental US. You will work with 30-50 of our Commercial customers to leverage AI in their specific industries and businesses, serve as a customer advocate by building a strategy to manage the engagement and success of our customers, and act as a trusted advisor to our customers to drive broad product adoption and ensure they reach high levels of satisfaction with the product. The ideal candidate will have 4+ years of experience as a Customer Success Manager, Account Manager, or similar role with a proven track record of achieving commercial targets and goals, preferably in a SaaS setting.