Veteran Affairs Account Manager

The Veteran Affairs Account Manager will play a key role in connecting Veteran clients to Community Care Network (CCN) mental health services. You’ll serve as the primary liaison between SonderMind and Veterans Affairs Medical Center (VAMC) staff, building relationships, resolving challenges, and ensuring timely, high-quality care for Veterans. As an Account Manager focused on Veteran Health partnerships, you will: Relationship Management: Develop and maintain strong, trusted relationships with 50+ key VA staff members across assigned states, serving as the ‘human face’ of SonderMind to the VA. Tailor engagement strategies to meet site-specific needs and drive referral volume. Barrier Resolution: Collaborate with internal teams and VAMC representatives to address obstacles preventing Veterans from accessing care. Manage escalations, ensure compliance with VAMC administrative requirements, and identify patterns to inform process improvements. Expert Education: Act as a subject-matter expert on SonderMind’s Veteran mental health services and VA referral management systems. Train VA staff on how to effectively leverage SonderMind’s offerings and navigate operational processes. Strategic Execution: Partner with team leadership to achieve performance metrics, enhance operational efficiency, and continuously improve Veteran access to care.