Client Success

Point of contact for clients with relation to escalation of issues and working with the wider team to resolve these in a timely manner. Should manage Client expectation and set expectations with Payroll Services Team both In-house & Partner Teams. To communicate with Clients, Stakeholders, Partners, Manager in a consistent manner. Regular service review meetings with all PA Clients. To ensure periodic meetings, including setting agenda, recording minutes, distributing and follow up actions. Managing Client Satisfaction data gathering, reporting and management. Demonstrate strong ownership in issue resolution by providing best efforts to investigate, share knowledge, and communicate clearly with all clients. Building long-lasting, mutually beneficial relationships in the Client Community to create a better client experience. Ensure timely and accurate service delivery as per client SLA’s.