Job Description
As a Service Analyst, you'll be instrumental in optimising service delivery and ensuring efficient staffing for customer operations within your specific domain. Your role will involve managing real-time customer demand and performance, identifying trends, and collaborating to maintain high service levels. Responsibilities include data analysis, identifying patterns and trends related to service performance, evaluating service processes, working closely with Operations, Product, Risk teams and managing task views. The ability to make and receive calls with colleagues and stakeholders is essential for this role.
About Monzo
We’re on a mission to make money work for everyone and waving goodbye to the complicated ways of traditional banking.