Director, Customer Programs

This is a unique opportunity to blend strategic leadership with day-to-day execution to drive meaningful customer engagement, advocacy, and insight across the organization. You’ll work cross-functionally with Customer Success, Product, Marketing, Sales, and Support to amplify the customer’s voice, foster peer-to-peer connection, and build loyalty and growth through deeper community and feedback integration. The role involves designing and launching a company-wide VoC program, establishing feedback loops, synthesizing findings for stakeholders, and developing governance processes. It also includes developing the vision and strategy for the digital customer community, defining engagement strategies, and measuring community health and business impact.