Provide audiological and technical support for hearing aid fitting, product information, and troubleshooting across multiple software platforms.
Collaborate with Customer Service, Quality Engineering, Product Management, and other teams to ensure quality and customer satisfaction.
Document customer interactions and report software or product discrepancies to Product Management.
GN brings people closer through intelligent hearing, audio, video, and gaming solutions. Founded in 1869, the company employs over 7,000 people and operates in more than 90 countries.
Lead a dedicated team of product experts providing world-class technical support for Lingraphica devices and software.
Implement systems and workflow enhancements to increase team efficiency and improve response times.
Report user insights and trends to inform the product roadmap and partner with engineers to prioritize software issues.
Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication for people with aphasia and other speech impairments. They are a leader in augmentative and alternative communication technology and foster a fast-paced, goal-oriented culture.