Software Support and Connectivity Specialist

Role Overview:

• You will provide specialized technical support for software, connectivity, and wireless technologies used in hearing aid solutions.
• You will serve as a subject matter expert, helping customers troubleshoot fitting software, Bluetooth connectivity, and accessories.
• You will work closely with internal teams to resolve escalations and improve customer experience.

Key Responsibilities:

• Provide technical support through incoming software and connectivity support queues.
• Investigate and resolve customer inquiries involving fitting software, Bluetooth, and wireless accessories.
• Handle escalated technical issues from Audiology Technical Support and Consumer Connectivity teams.

Requirements:

• High school diploma required; Associate's or Bachelor's in IT or related field preferred.
• 5+ years of experience in technical software support environment.
• Strong troubleshooting, analytical, and problem-solving skills.