Job Description
Serve as the primary client point of contact, collaborating with client POCs and senior management to plan, execute, and implement projects while independently developing and managing implementation and migration plans that align with project goals and security requirements.
Proactively communicate with clients regarding project progress, upcoming changes, and planned outages while managing and resolving Tier 0–2 support escalations through effective remote troubleshooting, diagnostic tools, and clear, professional documentation within all support tickets.
Develop and distribute technical documentation detailing system architecture and implementation while executing complex Exchange (hybrid, Office 365 tenant-to-tenant, hosted-to-cloud) and SharePoint migrations. Support client engagement by assisting with project evaluations and handling reactive, proactive, and IMAC service tickets as needed.
About CompTech
CompTech is a service-oriented program management and technical company working to build lasting relationships with small and large companies.