French-Speaking L1 Tech Support Advocate (Remote)

This role is an integral part of the Customer Support team and is responsible for troubleshooting and solving support inquiries. As a Customer Support Advocate, you will be the first point of contact for customers seeking assistance. Your role will involve providing prompt and effective solutions, ensuring customer satisfaction, and laying the foundation for a positive support experience. This shift will be during European business hours. Responsibilities include responding to customer inquiries via phone, email and chat; conducting initial troubleshooting to diagnose and resolve technical issues; escalating complex issues to team leads; and utilizing the internal knowledge base to provide accurate information.