Responsibilities:
- Provide first-line support for non-technical issues raised by Reddit users.
- Handle and resolve ticketed support requests from moderators promptly and effectively.
- Escalate complex issues to appropriate teams and follow up to ensure resolution.
Required Qualifications:
- Previous experience as a moderator on Reddit.
- Knowledge of Reddit's platform and community dynamics.
- Experience working with customer support, success, and analytics software platforms.
Benefits:
- Global Benefit programs that fit your lifestyle
- Family Planning Support
- Gender-Affirming Care
Reddit is a community of communities built on shared interests, passion, and trust. It is home to open and authentic conversations on the internet and one of the internet’s largest sources of information with 100,000+ active communities.