Customer Success Manager, Enterprise

As Vanta’s Customer Success Manager, Enterprise, you will lead all post sales activities for enterprise customers by guiding them through onboarding, implementation, product adoption, value-driven renewals and identifying upsells. Partner with Account Managers to drive renewal and expansion opportunities within the book of business, becoming a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings. You will guide implementation, configuration, and optimization of Vanta Trust Management Platform, managing 40 Enterprise customers ($3M ARR in BoB). You will also provide professional advice on security best practices and compliance standards, collaborate with the customer to optimize security program and Identify areas of improvement, acting as voice of the customer within Vanta. Developing a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy, while working cross-functionally to resolve customer business issues and work toward mutual goals.