Customer Success Manager (French Bilingual)

The bilingual French-English Customer Success Manageris responsible for developing strong relationships with French and English-speaking customers by serving as a trusted advisor and advocate. You will proactively engage with our customers to ensure they realize value from our products and solutions, leading to both revenue retention and new revenue opportunities. You will also liaise between our customers and cross-functional internal teams, ensuring the timely and successful delivery of our solutions according to customer needs and improving the entire customer experience. Our ideal candidate can identify needs, communicate effectively, and ultimately exceed client expectations. Successful candidates will demonstrate fluency in the French language and business culture and have experience improving customer experience and driving increased customer retention and growth. Experience effectively managing relationships and ensuring each new customer can quickly adopt and gain value from our solutions is a plus.