Job Description
Assist our clients via our email support channel and quickly establish yourself as a key contributor within 6 months. Respond to customer questions and requests regarding RCM and billing software questions via email using our help desk platform to help them find solutions to their inquiries in an accurate and efficient manner. Triage tickets, perform escalations to appropriate teams, and provide all necessary details to ensure the teams are equipped to assist the customer. Support engineering ticket creation, review and prioritization. Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system. Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations. Improve and advocate for customer experience by identifying opportunities to enhance our product and service features.
About Prompt Therapy Solutions, Inc
Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses and the patients they serve.