Tier 2 - Member Support (Fully Remote)
Benefits
Unlimited PTO
12w maternity
12w paternity
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Role Overview:
- Investigation of escalated member issues
- Management of inbound member calls, de-escalating
- Delivery of clear communication across channels
Responsibilities:
- Policy-aligned solutions to resolve member issues
- Product, operations, and host support collaboration
- Quality and efficient member experience
Requirements:
- Proven experience managing complex customer issues
- Calm, empathetic, and professional when navigating pressure
- Attention to detail and sense of ownership
PadSplit
PadSplit is a real estate platform committed to providing affordable housing. We are dedicated to helping solve the affordable housing crisis while leveraging housing as a vehicle for financial empowerment for our members.