Respond to all membership emails within a 4-hour window during business hours.
Monitor and respond to questions in Slack from members or internal teams.
De-escalate and professionally handle emotionally sensitive inquiries from patients or members.
Honeydew aims to transform skincare by making it accessible and affordable. Their team is dedicated to providing compassionate, personalized care to help patients achieve their skin health goals.
Provide exceptional member service through prompt and knowledgeable responses.
Maintain ownership of member issues from receipt to resolution.
Assist members with renewal questions and encourage continued care.
Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. They are the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine.
Serve as the single-threaded owner for all executive-level escalations.
Orchestrate cross-functional resolution.
Craft executive-caliber communications and service-recovery plans that are clear, empathetic, and outcomes-focused.
Oura's mission is to empower every person to own their inner potential. Their award-winning products help their global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. They are focused on helping people live healthier and happier lives, and ensure that their team members have what they need to do their best work — both in and out of the office.
As the first point of contact, you'll assist patients and providers.
Interwell Health is a kidney care management company that partners with physicians to reimagine healthcare. They aim to set the standard for the industry and help patients live their best lives and is committed to diversity, equity, and inclusion.
Resolve Tier 2 (and some Tier 3) Support Tickets by handling specialized tickets requiring deeper product, insurance, workflow knowledge, or cross-functional support to resolve.
Serve as the first line of escalation for CX Associates, empowering them with the necessary support to resolve challenging inquiries – and taking over cases when necessary.
Partner with Leadership and Ops Program Managers to surface recurring issues, identify workflow gaps, and recommend process improvements.
Alma simplifies access to high-quality, affordable mental health care by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. They are available in all 50 states, with over 20,000 therapists, and were named one of Inc’s Best Workplaces in 2022 and 2023.
Queue Leadership: Helping customers on complex issues alongside your team, identifying patterns, and spotting improvement opportunities.
Team Support & Quality: Conducting quality reviews, helping teammates navigate difficult situations, and championing great work.
Performance & Improvement: Reviewing KPI dashboards, requesting product training, and working with Support Operations to create new workflows.
Help Scout helps businesses delight more customers with their platform. They are a fully remote company with a team of 130+ people all over the world and a Certified B Corporation since 2019.
Communicate directly with Ground News subscribers across web, mobile, browser extension, and newsletter products.
Respond with clarity, empathy, and accuracy; even when questions touch on complex or sensitive political topics.
Identify patterns, bugs, and recurring pain points, and document and communicate actionable insights to Product and Engineering.
Ground News is a platform that helps compare news sources and break free from algorithms. They offer a news comparison platform to engage with news beyond filter bubbles and are supported by readers who pay for a subscription.
Deliver fast, accurate, and empathetic support to workplace customers.
Navigate tools to investigate cases and maintain accurate documentation.
Apply sound judgment to troubleshoot issues and improve customer experiences.
Clipboard Health's app-based marketplace connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. It is a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.
Receive and respond to escalated Customer cases regarding technical and functional questions or issues.
Analyze, reproduce, and be part of the resolution.
Work closely with developers and product management colleagues to diagnose, understand, and resolve issues.
Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide. They're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace and are backed by world-class investors.
Provide our customers immediate support via live-chat/messaging, email, ticketing, social media, and phones.
Leverage your deep understanding of our Internal Support Portal to address our users’ concerns quickly and accurately.
Make recommendations for members with your deep knowledge about Forma’s product.
Forma's flexible benefits software helps companies offer competitive benefits packages while reducing costs and inefficiencies. They give employees more choice and flexibility in how they spend their benefit allowances and has helped hundreds of the world’s most admired companies.
Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
Work with our customers' and partners' developers, architects, and support personnel to resolve problems with potentially very costly and far-reaching consequences.
Collaborate with your teammates, the Twilio Product and Engineering teams including filing JIRAs to report reproducible bugs.
Twilio is shaping the future of communications from our homes. They deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences, with a strong culture of connection and global inclusion.
Serve as the primary point of contact for member questions throughout onboarding.
Assist members with inquiries related to tax, accounting, payroll, and U.S. corporate structures.
Manage inbound member inquiries about our product, process, taxes, and accounting via email and phone.
Collective aims to change how businesses-of-one work, providing technology and advisors to help members achieve financial independence. They offer an integrated platform for business incorporation, accounting, bookkeeping, tax services, and community access and are backed by firms like General Catalyst and Sound Ventures.
Field complex inbound inquiries, emails, and chat messages with professionalism and empathy.
Efficiently and creatively resolve customer complaints, escalating complex issues to the appropriate channels when necessary.
Maintain deep job and service knowledge to confidently and accurately educate and serve members according to VytlOne standards.
VytlOne is an independent, fully integrated total pharmacy solutions partner. They offer mission-driven hospitals, health systems, health centers, and employer partners a smarter way to unlock revenue, growth, and better outcomes. They have over 1,600 passionate professionals across nearly every U.S. state and fosters a culture of authenticity where you’re encouraged to be yourself and a place to grow, collaborate and make a real difference.
Provide phone support as primary communication channel, responding to inbound customer inquiries with professionalism and empathy
Resolve customer issues or escalate to Technical Support, Accounting Support, Customer Success, and other departments as needed
Contribute to documentation, training materials, and process improvements
Heard is an all-in-one financial solution for therapists that combines software and human support to handle bookkeeping, taxes, payroll, and more. Their mission is to help therapists be therapists by acting as their financial back office—empowering them to spend less time on business operations and more time supporting their clients.
Engage with customers through Zendesk and other channels to support product questions, configuration issues, bugs, and unexpected system behavior.
Perform initial investigation and troubleshooting by reviewing logs, audit history, debug tools, and other internal diagnostics to identify root causes where possible.
Triage confirmed or unresolved issues to Product and Engineering, clearly documenting the customer’s problem and observed behavior, steps taken to investigate or reproduce the issue, and relevant context or artifacts.
Vesta is building the next-generation system of record to power the multi-trillion mortgage market. They believe that lenders will have to adopt a system of record platform that is modern, open, and orchestrated by best-in-class software workflows. The team values humility, empathy, self-awareness, and action.
Run the daily operating rhythm: priorities, handoffs, accountability, and follow-through in Slack
Ensure coverage is working across phones, texts, and email tickets throughout the day (with the team)
Handle escalations and customer happiness: resolve higher-stakes issues and protect trust
They are an established U.S.-based home services company with a fully remote operations team. They run a fast-moving, systems-driven environment with high accountability and high visibility.
Answer customer calls and reply to email inquiries in a fast-paced environment.
Act as a point of escalation for complex customer and process issues.
Think quickly on your feet to customize creative solutions.
Nutrafol is a growing company that creates clinically tested products for hair growth and provide support for people at every step of their hair journey. Their multi-factorial approach targets key root causes of hair thinning using a patented blend of standardized vitamins, minerals and natural ingredients and is recommended by over 7,500 physicians and hair professionals.
Provide timely support via email, phone, screen shares, and support tickets.
Educate customers through troubleshooting and solution best practices.
Work closely with teams to improve documentation and resources.
Mitratech builds products that simplify operations in the Legal, Risk, Compliance, and HR functions. They are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture.
Manage the entire customer journey, fostering long-term partnerships.
Set and achieve Success Plans with your customers on a regular basis.
Deliver business reviews in partnership with our sales team.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. The company makes it possible for businesses of all sizes to recruit, pay, and manage international teams. With core values at heart and a future-focused work culture, its team works asynchronously around the world.
Build automations and tooling to scale without drowning in tickets.
Surface patterns and customer pain points.
Kilo Code is building an open-source AI coding agent to make programming accessible. They have over 1.5M Kilo Coders and are focused on community feedback and innovation.