Customer Success Manager

We are looking for a part-time Customer Success contractor to support a scaling team as our business grows. As a contractor, you’ll be asked to step in to support the team with high volumes of customers requests in our pooled model and provide capacity coverage for team members on periods of leave. We provide world class service to our customers and understand how much of an impact Customer.io has on their relationship with their audience. You will have the chance to grow new skills in working with interesting customers and a powerful platform while collaborating alongside side an amazing and growth-minded team! You will triage and respond to customer tickets via email and Zoom, diagnose root causes which includes things like API docs, conditional-logic workflows and Liquid templates to name a few, identify complex issues and escalate to our technical support teams as appropriate.