Principal Platform Architect - Federal

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing Customer Success services. The team’s purpose is to accelerate customers’ adoption of the ServiceNow platform, enabling customers to realize value faster, reduce costs and reduce risks. As the ServiceNow Platform Architect, you will design end-to-end ServiceNow solutions across modules such as ITSM, ITOM, HRSD, SecOps, SPM, CSM, and Creator Workflows. You will define and maintain the platform’s technical architecture roadmap in alignment with business goals and enterprise standards. This position requires you to collaborate with business units, product owners, and developers to translate business needs into technical solutions, and serve as the SME for the ServiceNow platform across integrations, configurations, and custom development.