Coordinator II, Disputes Collections

In this position, you will answer a variety of phone calls and emails from our customers regarding processing payments, invoice & contract questions & initiating disputes. The ideal candidate for this position should have previous experience in an inbound customer service role and will possess excellent problem solving, verbal & written communication skills.

Key Responsibilities: Day to day contact for AR related customer disputes- Liaison with assigned sales teams to resolve issues prohibiting customer payment. Perform compliance file reviews on a monthly basis. Review files with sales team and make determination on cancellations and bad debt. Ensure the receivable resolution policy and procedures are adhered to. Work with US finance billing teams to ensure compliance with collections and payment terms policies. Support the team leader and leader of credit/collections by absorbing day to day team, cross-business and other leadership tasks.

Key Requirements: 1-2 years in AR disputes/credit and collection. Bachelor’s degree in finance, accounting or a related field is preferred. Problem solving skills in a financially oriented environment. Proven oral and written communication skills. To meet deadlines and goals as an individual and function as a contributor in a team environment.