Job Description
As the Healthcare/Life Sciences GTM Readiness - Program Manager, you will lead strategic initiatives orchestration and activation to achieve pipeline, value wins and customer NPS targets. In this role, you are responsible for initiative definition, initiative design and initiative delivery and activation. This role is crucial in ensuring that our Healthcare/Life Sciences GTM is successful for our customers, partners and employees.
Key outcomes:
Initiative Execution: Drive end-to-end initiative success across the organization, with expertise in Healthcare/Life Sciences and operational rigor to execute.
Program management: Drive cross-functional teams to align on and execute initiative delivery.
Core Responsibilities:
Execute initiative strategy and activation (working cross functionally with Global Industries and Solutions and key partners such as Industry GTM, Marketing, Product, Solution Consulting, Solution Sales, Customer Success and other key stakeholders), including but not limited to:
Define the elements of a successful initiative including key outcomes targeted, deliverables created, workstreams to execute, accountabilities and structured workback plan.
Manage and support execution and deliverables aligned to the initiative, working closely with Global Industries and Solution teams and other stakeholders, including :industry / CxO persona based first-call-decks, storyboard and demo delivery, customer transformation stories, other critical Industry, CxO persona collateral and enablement content.
Manage and support scaling of Industry and CxO Persona based GTM across the org, including : support successful enablement in the field, support solution scaling with partners, support to ensure global alignment for sales and solution plays.
Track and measure Global Industries and Solutions success.
Program manage across the team and work cross-functionally to structure initiatives and drive actionable results:
Develop program scope and objectives, actively manage roadblocks and risks, and deliver on business outcomes.
Orchestrate program execution, coordinate resources and deliverables across multiple workstreams and manage cross functional stakeholders.
Improve operational excellence through identification and execution of initiatives that create efficiency, remove obstacles, or create improved processes and approaches to the business.
Provide regular updates on the program to senior management stakeholders.
About ServiceNow
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