Senior Customer Implementation Specialist

Manage the end-to-end delivery and implementation of complex Payroll projects for Deputy’s largest enterprise customers. Act as a trusted advisor to customers by providing best practices, thought leadership and identifying areas of opportunity throughout the payroll implementation process. Mentor and support junior team members on payroll implementation best practices, technical nuances, and customer engagement strategies to build overall team capability and confidence. Validate customer requirements discovered in the sales process through technical workshops and informational sessions with operational stakeholders. Define and communicate project plans with clearly defined timelines and deliverables. Collaborate with Solutions Architects to design custom solutions as needed to fulfil customer requirements. Engage CX Engineers and delivery partners to develop and deliver custom work in line with customer’s requirements and project timelines. Interpret and map customer’s business structure to the Deputy platform, optimising for ease of use and performance. Proactively communicate with internal and external stakeholders regarding status updates, risks, and overall project health. Take a train-the-trainer approach, equipping customer with training sessions and materials to insure continued success. Collaborate with Support and Success teams to document the configuration, custom solutions, and key stakeholders from the account, insuring a smooth transition from Implementation into longer-term support.