Client Success Associate (6-Month Contract)

As a Client Success Associate at Maven, you will serve as a member of the account team managing our book of Small and Medium size Businesses (SMB) through a pooled support inbox. You will develop deep product and internal process knowledge to help identify common roadblocks and propose solutions for better team efficiency. You will be expected to standardize and maintain CS team playbooks, templates and documentation to further enhance client experience while promoting and maintaining efficiencies. You will utilize Salesforce cases system for triage, communication and resolution workflows; partner closely with peers other team triage colleagues to ensure high level of accountability and limit redundancy in addressing client questions and concerns. You will own day-to-day cross-functional coordination of client activities, including but not limited to reporting requests, hosting client meetings upon request, delivering on client marketing requests, and business operation deliverables. Actively listens to clients' concerns and diagnoses clients’ service needs while facilitating timely client problem-resolution. Supporting biannual client reporting meetings upon request; analyze data and outcomes to help inform engagement strategies and measure program effectiveness is also an expected task. This a 6 month contract position, running from September 2025 - March 2026.