New Product Support Specialist

An individual experienced in customer support and training is needed to help oversee support and data labeling services. The New Product Support Specialist will be key in scaling teams, building and iterating on processes, and ensuring customer satisfaction. Daily operations include prioritizing accuracy, efficiency, and adherence to quality standards for data labeling services. They will be responsible for monitoring and addressing incoming support tickets, including escalating Level 1 issues to the engineering team. The Specialist will collaborate with Implementation, Clinical Success, Product Management, and Engineering teams to investigate, escalate, and resolve internal and external issues and drive necessary process improvements within the data labeling and ticketing workflows.