Director, Account Management

Essential Duties and Responsibilities:

• Manages Account Executive development of client-specific business plans focused on the client’s goals, performance expectations, growth in membership and profitability.
• Ensures that deliverables are on time, within budget, and meet the quality levels expected by MedImpact's internal and external customers.
• Provides direction and management over Account Executive team members to monitor the quality of products and services being offered to the client book of business.

Client Responsibilities:

• Manages difficult or emotional client situations.
• Responds promptly to client needs; Solicits client feedback to improve service.
• Meets commitments to clients.

Other Skills and Abilities:

• Working knowledge of the health benefits arena, government prescription programs, preferably in pharmacy benefits management required.
• Knowledge of healthcare products and contracts preferred.
• Consultative selling and negotiation skills.