Application Support Engineer

You will be the first point of contact for issues such as platform bugs, case flow glitches, or client-facing problems. As an internal support partner, you will work closely with legal ops, customer success, and the product team to help explain product logic and unblock user issues. Other responsibilities include capturing reproduction steps, user impact, and context for any issues needing escalation to engineers; owning and updating internal runbooks, tooling guides, and product FAQs so that others can self-serve; assisting in QA of major new features; identifying recurring friction points or bugs and helping shape future improvements; and helping to define and evolve our support tooling, processes, and metrics as we scale into new markets.