Job Description
The Mitratech Support team aims to be passionate about customer success and provide world-class application support through problem-solving, communication, and continuous improvement. The Technical Specialist Engineer will serve as a Subject Matter Expert, providing in-depth technical knowledge and expertise on complex major projects requiring innovative and original solutions, along with technical guidance and best practices for upgrades of Mitratech software applications. They will troubleshoot via root cause analysis, provide workarounds and fixes, and will assist other members of the support team with technical issues, acting as an escalation point for issues outside the scope for Tier I, Tier II, and Tier III Engineers. They will also lead advanced technical work that develops new troubleshooting processes and technical workarounds, participate in the planning and coordination of new product deployment and enhancement projects, and monitor all production system applications while participating in issue resolution for high-impact issues for Mitratech-hosted clients.
About Mitratech
Mitratech builds world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions, serving 20,000 client companies globally.