Remote Information technology Jobs · IIS

• Oversee technical operations for US-based customers, ensuring smooth and efficient workflows.
• Handle 2nd and 3rd level technical tickets, resolving complex issues related to SaaS applications, integrations, and infrastructure.
• Maintain and optimize performance, reliability, and security of web applications, databases, and server systems.

This role involves application monitoring and performance troubleshooting using tools like APPD and LM to identify and resolve issues, providing technical guidance and support to the project team, designing solutions, creating documentation, and participating in on-call 24X7 support. Coaching junior team members, performing root cause analysis, and taking ownership of assigned tasks are also key responsibilities.

You will manage operations, problem resolution, and handle customer requests as part of our "Custom Managed Services" activities. The team is composed of 30 employees, organized in an agile manner, with a customer orientation by business area. Integrity, commitment and sharing are the core values of the team.