New Customer Success Lead - Family Growth Associate

This is a full-time remote role requiring availability during 9:00 AM - 5:00 PM Eastern Time (Monday to Friday). The successful candidate will own and drive the family growth function, contacting prospective families to explain the benefits of the program and guiding them through the qualification process with empathy and tenacity. This role involves managing the family pipeline, exceeding growth goals, and refining expansion processes. You will guide families through the healthcare maze and support them during both high and low moments. The role requires a customer-facing professional with an associate's or bachelor's degree, along with experience in account management, customer success, or call centers. Proficiency in using CRMs, particularly Salesforce, is highly desired.