Manager, Customer Engagement Strategy and Operations - Manufacturing/TMT

This is a meaningful opportunity to work directly with the VP & GM of TMT and Manufacturing within ServiceNow's Industry Workflows organization as a Customer Advocate, helping shape how we engage with our most strategic customers and driving clarity and execution across the customer lifecycle. You'll partner with the VP & GM on customer meeting preparation, strategy, and execution. This role enables executive focus and visibility, while giving you exposure across product, sales, and field teams on high-impact priorities. You’ll help deliver high-quality customer experiences through cross-functional coordination, and operate as a trusted thought partner to product and sales principals. You'll have regular touchpoints with senior customer executives and work closely with ServiceNow's STEP management; driving operational excellence before, during, and after key customer interactions.