Customer Success Manager

As a Customer Success Manager, you'll serve as a strategic partner to our clients, building strong relationships and guiding them toward success with our product. You’ll help define goals, drive adoption, and proactively address challenges to ensure a positive customer experience. This role requires strong communication, problem-solving, and analytical skills, as well as a customer-first mindset. You’ll collaborate closely with sales, product, and marketing teams to deliver value, drive retention, and identify opportunities for growth. You’ll guide clients on effective product usage and training, monitor engagement, and proactively address issues. You’ll also provide ongoing support and resolve customer concerns, gather and analyze feedback for continuous improvement, and identify upsell and cross-sell opportunities. Collaboration with cross-functional teams is essential to enhance the customer experience.