Customer Support Specialist

Responsibilities:

• Claims Intake, Filing & Evaluation: Efficiently process new claims, evaluate loss information, and ensure accurate categorization for smooth operations.
• Customer Support & Resolution: Address inquiries, provide clear claim determinations, and resolve issues with professionalism to ensure customer satisfaction.

Qualifications:

• High School diploma or equivalent, with some college preferred, and minimum 1 year of customer service or call center experience.
• Proficient in Word, Excel, and Outlook for document management, communication, and accurate data entry tasks.
• Strong written and verbal communication skills, including active listening and ability to explain procedures clearly to customers.

Environment:

• Work involves a fixed 40-hour weekly schedule, including a Saturday shift, after a 4-week paid training period from Monday to Friday.
• The role is fully remote within the United States, requiring self-motivation and ability to thrive in a fast-paced, customer-focused setting.
• The company offers competitive compensation, flexibility, and a variety of benefits to support health, retirement, and professional goals.