Job Description
The Operations Excellence team is a new group focused on improving processes and driving efficiencies across support, operations, compliance, and expansion teams. Drive data-driven operational improvements by analyzing support team workflows, defining key performance metrics, and translating data insights into actionable strategies. Own and lead support operations projects, including the rollout of new workflows and systems. This involves developing project plans, training teams, and ensuring the team has the necessary information for ongoing support, performance optimization, and reporting. Engage directly with Support leadership to understand their specific needs and utilize data to communicate operational changes and improvements effectively.
About HopSkipDrive
HopSkipDrive is a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care.