Job Description
Collaborate alongside Customer Facing teams to serve as the front line, go-to resource for all customers’ technical needs and issues. Troubleshoot with e-commerce brands to resolve technical integration issues that occur across the customer lifecycle, from onboarding to account maintenance. Code internal tools and scripts to help reduce repetitive tasks or to build a proof of concept with a new API. Document and maintain internal knowledge base articles on Notion. Understand customer pain points and identify trends, collaborating with product and engineering to outline solutions for our core engineering team to implement. Create an exceptional Passport experience for our customers.
About Passport
Passport empowers brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses.