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Role Overview:
- Operational support related to Microsoft Cloud Solution Provider (CSP) workflows.
- Ensuring smooth partner onboarding and subscription provisioning.
- Ensuring billing operations and Microsoft program compliance.
Key Responsibilities:
- Diagnose and resolve complex issues across Microsoft Cloud technologies.
- Triage escalations to Microsoft support when issues cannot be resolved internally.
- Create and maintain Help Center articles and technical notes.
Qualifications:
- Hands-on experience navigating and operating within MS Partner Center.
- In-depth knowledge of the Microsoft Cloud Solution Provider model.
- Strong MS SQL skills - able to connect to databases, write queries, and perform data analysis independently.
AppXite
AppXite is a product software development company based in Riga, Latvia. Their platform is an Ecosystem Marketplace & Subscription Billing Platform that enables distributors, vendors, and managed service providers to automate cloud service sales and manage partner ecosystems.