User Adoption Lead

The User Adoption Lead will guide customers through tailored training programs and user adoption strategies. They will lead user adoption engagements from pre-sales through successful delivery, ensuring scope, timelines, and business outcomes are met.

Responsibilities include:

• Partnering with ServiceNow University Consultants and account teams to design and deliver training and user adoption strategies tailored to customer needs.
• Managing all client-facing and internal deliverables, including project plans and communication plans.
• Creating and delivering a wide range of learning assets targeted to various roles and levels.

Qualifications include:

• 8+ years of experience leading enterprise-wide change enablement programs with measurable impact.
• Extensive expertise in managing complex projects and creating tailored training content for diverse audiences.
• Hands-on knowledge of ITSM solutions and strategic influence skills.