Job Description

The Renewals Operations Manager will drive predictable revenue growth and operational excellence across our customer renewal processes. This strategic role combines hands-on operational execution with analytical rigor, working cross-functionally to optimize renewal outcomes, enhance customer retention, and scale our Renewals & Professional Services GTM organization. You will be responsible for designing and implementing scalable processes that directly impact our revenue performance and customer success. Key Responsibilities Develop and maintain standardized renewal processes, workflows, and forecasting methodologies that maximize customer retention and revenue growth from 12+ months out to close Build comprehensive renewal dashboards, conduct deep-dive analysis on renewal trends and churn patterns, and create actionable insights that drive executive decision-making and revenue optimization Partner with Sales, Customer Success, Finance, and Product teams to ensure seamless renewal operations, align on account health metrics, and coordinate intervention strategies for at-risk accounts Implement and manage renewal automation tools, establish health scoring systems, and design early warning processes that proactively identify and address renewal risks Lead and mentor renewal operations specialists and analysts, develop training programs, and create performance management frameworks that drive team effectiveness

About Intelerad

At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one.

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