Senior Manager, Support Operations

We are seeking a strategic, analytical, and operations-minded Senior Manager to lead our Core Support Operations team. This critical function acts as the control center for Samsara’s Global Customer Support organization—owning business performance management, data analytics, and operational program management. In this role, you’ll drive cross-functional initiatives to ensure we meet our KPIs, headcount targets, budget, and strategic goals. You’ll lead and develop a global team of program managers, business operations managers, and data analysts. The ideal candidate is an expert operator and people leader who thrives in high-growth environments, understands customer support dynamics, and brings a systems-thinking approach to solving operational challenges. You’ll report directly to the Head of Global Support Operations & Strategy and partner closely with stakeholders across Support, Success, Sales, Product, Operations, and Finance. Drive operational support and change management for high-priority business initiatives and RTB (Run-the-Business) enhancements.