Associate - Customer Service - Work At Home

Consultants in this role get to strengthen relationships by supporting general billing inquiries, accessing customer records, verifying account information, identifying needs, recommending solutions, and placing follow-up calls. They develop problem-solving abilities by accessing databases and technical applications to determine root causes and resolutions. They also work in a team, interacting with client departments and scheduling technician visits when needed. Technical skills are improved through job-related training, including new hire, refresher, and product updates.