Director, Operations Insights, Planning, & Strategy

As the Director, Operations Strategy & Insights, you will work across the Operations function to track and understand business performance, develop insights, and execute large scale initiatives impacting our end-to-end service delivery. You will partner with leaders across Clinical Operations, Customer Operations, Revenue Cycle, and Customer Success to lead major business transformation initiatives that marry high level strategy with on the ground operations that deliver results. Leading strategic operations and business transformation initiatives that improve the efficiency and effectiveness of our service delivery, you will drive high-impact projects across Hazel’s service delivery organization, including Clinical Operations, Customer Operations, Revenue Cycle, and Customer Success. You will break down complex problems into actionable workstreams that ultimately deliver impactful, scaled operational improvements. Managing a pipeline of projects from end to end, including project ideation, intake, sizing, resourcing, and outcomes measurement. You will be working collaboratively across functions, including Clinical, Operations, Technology, and Analytics, to initiate and deliver against team goals – gain alignment on new initiatives, create a coordinated approach, monitor project progress, identify risks, and develop risk mitigation plans to design scalable systems for demand/supply management, productivity, and cost control.