Implementation Strategist
Benefits
Unlimited PTO
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Role Overview:
- Own the full onboarding experience for new cannabis retailers.
- Act as the first real experience customers have with the platform.
- Coordinate with Sales, Support, and CSM to prevent escalations.
What You'll Do:
- Guide clients through configuration, best practices, and product fundamentals.
- Manage mobile app submissions, rejections, and suspensions.
- Surface client feedback and trends to inform product development.
What You Bring:
- 2+ years in customer-facing technical roles like SaaS implementation or account management.
- Strong communication and organizational skills across multiple projects.
- Technical comfort in developer portals without writing code.
Perks & Benefits:
- Full medical, dental, and vision coverage.
- Equity packages and technology allowance.
- Flexible vacation and sick days.
Dutchie
Dutchie provides a comprehensive platform for cannabis dispensaries, including POS, e-commerce, loyalty, and mobile app solutions. As a growing company in the cannabis industry, they emphasize speed, AI-driven workflows, and a team-oriented but independent culture.