Own each new brand from signed contract to live, including technical setup and use case delivery.
Work with stakeholders from founders to retention teams to ensure successful go-live.
Transition accounts to CSMs with a clear handoff and write playbooks for scale.

Success:

Brands are live with their first use case within weeks of signing.
Every onboarded brand has a result their team can point to.
New teammates can run onboarding from your playbooks in their first month.

You might be a strong fit if:

You have 3+ years in customer-facing roles and experience onboarding clients.
You've built Klaviyo flows and segments and use AI tools like Claude or ChatGPT daily.
You thrive in high-growth, early-stage environments and are data-curious.

OuterSignal

OuterSignal builds a customer intelligence layer for commerce, showing brands who their customers really are beyond the transaction. It is a small, high-performing team backed by world-class investors, building a category-defining platform.

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