Senior Customer Onboarding Manager

About the Role:

• Own onboarding for Postscript's largest, most complex customers, guiding them through list growth, campaigns, and automations to hit strong ROI with email in their first 60-90 days.
• Act as an escalation point and consistently meet and exceed onboarding health targets.

Responsibilities:

• Run one-on-one, best-in-class onboarding sessions, coaching customers through list growth, automations, campaigns, and more.
• Develop and maintain deep expertise in our product, services, and the marketing technology domain, including industry trends and compliance.
• Guide customers through multi-channel marketing strategy, helping them coordinate messaging across channels to maximize reach, engagement, and revenue.

What We're Looking For:

• 5+ years in a customer-facing role with direct experience supporting implementation or onboarding for an email product.
• Ecommerce or martech experience required, with experience project managing multiple priorities with Enterprise-level customers.
• Strong process-orientation, problem-solving abilities, and experience coaching and mentoring.

Why Postscript:

• High growth startup with plenty of room to directly impact the company and grow your career.
• Fully remote work from anywhere, with flexible paid time off.
• Competitive compensation and opportunity for equity, plus health, dental, and vision insurance.