Own end-to-end onboarding for Postscript's largest, most complex customers, guiding them through list growth, campaigns, and automations to achieve strong ROI within 60-90 days.
Act as an escalation point and consistently exceed onboarding health targets, contributing to the ongoing iteration of the customer journey.
Develop deep expertise in the product, marketing technology, and cross-channel strategies, while mentoring team members and collaborating with sales and product to create a seamless onboarding experience.
Own and lead the onboarding journey for new clients, creating customized plans and guiding them through milestones.
Train and empower clients with best practices to increase adoption and self-sufficiency.
Drive early adoption and time-to-value by using metrics and proactive risk management.
Intiveo is a leading cloud-based patient engagement platform used by 15,000 practitioners to communicate with over 18 million patients. They have a fun, collaborative, and hard-working team with values of stewardship, collaboration, and continuous development.
Lead a high-performing onboarding team, setting clear expectations and coaching for consistent results.
Own the end-to-end onboarding experience, driving software adoption and payments utilization.
Design and optimize onboarding playbooks, enablement programs, and operational workflows.
Our partner is a fast-growing vertical SaaS company that provides software solutions for customer onboarding and payments. They operate as a remote-first organization with a focus on innovation, growth, and team development.
Act as a trusted advisor for top-tier merchants, developing strategies to increase revenue.
Onboard new clients, guiding them through migration, warmup, and first campaigns.
Conduct QBRs, review dashboards, and ensure clients achieve business goals.
Omnisend is an email and SMS marketing platform built for ecommerce brands, offering automation and templates. With 150,000+ customers, the company is customer-funded and data-driven, with a transparent, no-ego culture.
Own customer onboarding and implementation for the Network Inventory SaaS product.
Lead biweekly customer calls, manage communications, and oversee an offshore team.
Design scalable workflows and collaborate with Sales, Operations, Engineering, and Product.
Lightyear builds software that revolutionizes telecom management for hundreds of enterprises, automating procurement, inventory, and bill payment. Backed by nearly $65M from top investors, they serve clients like Honeywell and Palo Alto Networks, fostering a culture of innovation.
Drive customer onboarding, risk identification, and technical guidance using data and 1:many tactics.
Own renewal forecasting and execution, while identifying expansion opportunities within accounts.
Build trusted advisor relationships and champion executive sponsorships to ensure customer success.
LaunchDarkly is a platform that helps developers innovate on new features faster while providing a safety valve to instantly rewind when things go wrong. The company values team collaboration, humility, and diversity, fostering an inclusive and supportive culture.
Lead, coach, and develop a team of onboarding professionals to ensure timely and successful client implementation.
Oversee team performance, capacity, and workload, driving key onboarding metrics and identifying risks.
Partner with cross-functional teams to improve processes and deliver a connected customer experience.
Bloomerang is a donor management and fundraising platform for nonprofits, helping them raise more, recruit more, and retain more. They have tens of thousands of customers and foster a mission-driven culture based on core values of Simplify, Care, and Act.
Partner with sales and customers to migrate content and deliver hands-on platform training.
Own multiple onboarding projects, spot risks early, and keep stakeholders aligned across time zones.
Support clients through setup, ensuring they launch confidently and get ongoing value from WeTravel.
WeTravel is a travel technology platform that helps tour operators and travel businesses manage bookings, payments, and client experiences. With an international, travel-loving team, they prioritize innovation, collaboration, and empowering customers to grow.
Audit and rebuild Klaviyo foundation including list architecture, segmentation, flows, and deliverability.
Establish governance standards, documentation, and train internal team for long-term ownership.
Remain available for ad-hoc support after approximately 90 days.
Dr. Berg Nutritionals is a leader in the health and wellness industry focused on addressing root causes of health concerns. They offer a dynamic work environment with a globally recognized brand reaching over 46 million followers across platforms.
Own end-to-end email and SMS marketing strategy and execution using Klaviyo to drive customer growth and revenue.
Manage campaign calendars, automated lifecycle flows, and audience segmentation for e-commerce.
Collaborate with cross-functional teams to optimize performance through A/B testing and data analysis.
This company is an e-commerce consumer products business leveraging Klaviyo for email and SMS marketing. They offer a remote-first culture with flexibility and autonomy and operate with international distributed teams.
Run personalised 1:1 onboarding sessions with new subscribers to set up portfolios and discover features.
Own the end-to-end onboarding journey, from welcome communications to follow-up and retention impact.
Capture product feedback from conversations and turn it into structured insights for Product.
Simply Wall St is the portfolio command centre for 8 million investors across 180 countries, helping everyday investors track portfolios, analyse companies, and make confident decisions. We are a profitable, fast-growing team that values real impact and career growth.
Own email lifecycle marketing, campaigns, and Klaviyo flows to drive retention.
Optimize segmentation, SMS via Postscript, and subscription growth.
Support affiliate, influencer, and creative marketing with AI tools.
Scale Army is a recruitment and staffing firm that pairs remote professionals with growing U.S.-based companies. They are a remote-first team dedicated to supporting DTC and e-commerce marketing teams with skilled contractors.
Own customer implementations from kickoff to successful launch.
Learn each customer's business and configure Distill around their goals.
Guide customers through onboarding, training, and adoption to drive value.
Distill provides an AI-powered platform that sends personalized outreach on behalf of founders and executives, turning cold emails into conversations. Backed by top-tier VCs, the remote-first team is small but growing, with a culture of autonomy and trust.
Manage a book of customers as the main point of contact in a shared inbox and handle customer calls.
Own medium to large projects like building in-app onboarding experiences and live webinar series.
Collaborate with customers to solve complex challenges and drive retention best practices.
Ashby provides a hiring platform that helps companies build recruitment excellence. The SMB Customer Success team is a group of fifteen spanning the US, Canada, and EMEA, with a culture of deep expertise and small teams.
Own the end-to-end onboarding journey for customers and team members, acting as the primary point of contact from hire to engagement.
Manage custom requests and escalations across cross-functional teams including Legal, Sales, Product, and Finance.
Improve documentation, self-service resources, and workflows to make onboarding seamless and efficient.
The company is a global employment platform that simplifies hiring and onboarding across countries. It operates as a fully remote, distributed team with a focus on customer success and operational excellence.
Managing lifecycle marketing programs across a portfolio of mid-market and enterprise clients.
Designing and optimizing lifecycle programs across email, SMS, push notifications, loyalty, and emerging channels.
Developing and executing testing plans across messaging, creative, audience segments, and campaign cadence.
Wpromote is a digital marketing agency that helps clients engage and retain customers through lifecycle marketing. Recognized as a Best Place to Work by Ad Age and Glassdoor, and Adweek's Fastest Growing Digital Agency, it fosters an inclusive work environment.
Define and drive email marketing and SMS strategy for clients.
Manage daily operations of the email marketing channel, including calendar, strategy, content, deployment, A/B testing, and reporting.
Collaborate with the creative team and use data to continuously optimize program performance.
Power Digital is an AI-Native Growth Firm that helps leading and emerging brands grow by combining deep vertical expertise, strategic thinking, and enterprise intelligence. They are a people-first firm with a culture built on curiosity, ambition, and accountability, and they value diversity in backgrounds and experiences.
Manage multiple customer onboarding journeys from point of sale to training handover.
Lead onboarding consultations, build relationships, and act as the primary contact for schools.
Collaborate with internal teams, maintain CRM records, and work towards KPIs for successful onboarding.
Renaissance is a global leader in education technology, providing assessments, practice and intervention solutions, and data analytics for schools. We support over 18 million students in over 100 countries and are committed to diversity, equity, and inclusion.
Assist with email campaign creation, including brief setup, copy implementation, and coordination with design.
Support email scheduling and deployment, list management and segmentation within Klaviyo, and building automated flows.
Track email performance metrics, assist with A/B testing, and support QA processes for accuracy and deliverability.
Bellesa Boutique is the premier destination for sexual wellness, a by-women company and largest online pleasure product retailer in North America, normalizing pleasure and making sexual wellness accessible. We are a fast-growing, woman-led company working to destigmatize pleasure and create real societal change.
Take ownership of the customer journey and design thoughtful onboarding experiences that help users achieve their desired outcomes and get the most out of Ashby.
Drive product-led growth by working closely with the Customer Success team, owning transactional email triggered by product signals, and defining Product Qualified Leads with RevOps.
Define and track key adoption metrics to assess onboarding effectiveness, partnering with the data team but leading analysis yourself to ensure customers realize value sooner.
Ashby provides a platform that helps organizations recruit, manage, and retain top talent. The company is growing 100% year over year with notable customers like Notion and OpenAI, backed by top investors, and fosters a culture of deep product thinking and engineering autonomy.
Own the end-to-end post-sale relationship for a portfolio of ecommerce, fintech, and betting companies from onboarding through renewal and expansion.
Lead onboarding calls and dashboard workshops to get new customers to first value fast, and monitor account health to catch churn risk early.
Build content and engagement strategies tied to customer goals, run regular business reviews, and identify expansion opportunities.
Storyly is an AI-powered content experience platform that gives brands social content experiences on their apps and websites. It is trusted by over 400 brands across 40+ countries and has teams in New York, London, Amsterdam, Zurich, Buenos Aires, and Istanbul.