Take ownership of the customer journey and design thoughtful onboarding experiences that help users achieve their desired outcomes and get the most out of Ashby.
Drive product-led growth by working closely with the Customer Success team, owning transactional email triggered by product signals, and defining Product Qualified Leads with RevOps.
Define and track key adoption metrics to assess onboarding effectiveness, partnering with the data team but leading analysis yourself to ensure customers realize value sooner.
Manage a book of customers as the main point of contact in a shared inbox and handle customer calls.
Own medium to large projects like building in-app onboarding experiences and live webinar series.
Collaborate with customers to solve complex challenges and drive retention best practices.
Ashby provides a hiring platform that helps companies build recruitment excellence. The SMB Customer Success team is a group of fifteen spanning the US, Canada, and EMEA, with a culture of deep expertise and small teams.
Lead a high-performing onboarding team, setting clear expectations and coaching for consistent results.
Own the end-to-end onboarding experience, driving software adoption and payments utilization.
Design and optimize onboarding playbooks, enablement programs, and operational workflows.
Our partner is a fast-growing vertical SaaS company that provides software solutions for customer onboarding and payments. They operate as a remote-first organization with a focus on innovation, growth, and team development.
Own the end-to-end growth surface, including discovery, activation, monetization, and expansion experiences.
Develop and execute multi-quarter growth strategies using rigorous experimentation and data analysis.
Collaborate cross-functionally with Engineering, Sales, Marketing, and Customer Success to drive measurable business outcomes.
Our partner is a B2B SaaS company that builds a sophisticated platform for growth and self-serve experiences. The company values innovation, experimentation, and rapid execution, with a focus on cross-functional collaboration.
Become a Tekmetric product expert and provide detailed account walkthroughs for new customers.
Establish strong relationships with customer stakeholders and manage data migrations.
Collaborate with sales, customer success, operations, support, and engineering teams to improve the onboarding process.
Tekmetric is the all-in-one, cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better. Founded in 2017 in Houston, Tekmetric has grown from a single shop's vision to the industry's leading solution, with a culture of transparency, integrity, innovation, and a service-first mindset.
Own the product growth strategy from first touch to first reward sent, focusing on self-serve clients.
Develop the growth roadmap and help staff the squad that runs it through internal transfers and hires.
Build systems for rapid testing and run campaigns with Marketing to optimize acquisition channels.
Tremendous is a global platform for businesses to send thousands of payouts via gift cards and money. They are profitable, fully remote, and have a high-documentation, low-meeting culture with an employee NPS in the high 80s.
Own the product experience for the self-serve journey, from signup through activation and upgrade.
Find and resolve friction points using data, experimentation, and customer insight.
Define and track success metrics for activation, retention, and monetization.
Customer.io helps over 9,000 companies send automated, behavior-driven messages across email, push, in-app, and SMS. We are a remote-first, async-friendly team that values empathy, transparency, and a bias for experimentation.
Own and lead the onboarding journey for new clients, creating customized plans and guiding them through milestones.
Train and empower clients with best practices to increase adoption and self-sufficiency.
Drive early adoption and time-to-value by using metrics and proactive risk management.
Intiveo is a leading cloud-based patient engagement platform used by 15,000 practitioners to communicate with over 18 million patients. They have a fun, collaborative, and hard-working team with values of stewardship, collaboration, and continuous development.
Define and drive product adoption strategy across key products and customer segments.
Analyze customer journeys and adoption metrics to identify opportunities and influence product roadmaps.
Partner cross-functionally with Product, Data, Marketing, and Customer Success teams to execute adoption initiatives.
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.
Own product-led growth end to end, from first developer touch through onboarding, activation, and production scale.
Grow the developer population and drive platform depth through adoption of agent hosting, LiveKit Inference, and Agent Observability.
Stay close to high-velocity builders and make growth measurable through operating metrics and data-driven reviews.
LiveKit is building the infrastructure layer for the voice-driven era of computing, providing developers the tools to build, test, deploy, scale, and observe agents in production. Founded in 2021, LiveKit is a fast-growing startup powering voice AI applications for OpenAI, xAI, Salesforce, Coursera, Spotify, and thousands of others, with a small, collaborative product team and a culture of building and shipping fast.
Lead end-to-end customer deployments and adoption journeys from discovery to scaled usage.
Own customer engagement strategies that increase adoption and accelerate time-to-value.
Act as product strategist for strategic accounts, connecting goals to capabilities and workflows.
Mindtickle is an AI-powered revenue enablement platform that helps companies drive behavior change and increase revenue per rep. The company is recognized as a market leader and offers a diverse, engaging workplace with a focus on innovation and customer success.
Manage a book of ~60 mid-market customers, ensuring adoption and retention of Ashby's powerful hiring platform.
Lead 4-8 week implementations, tailoring training and product walkthroughs to address customer-specific challenges.
Collaborate with cross-functional teams like Sales, Marketing, and Product to deliver a high-touch customer experience.
Ashby builds next-generation enterprise software for hiring, helping talent leaders and recruiters improve their processes. The company is well-funded by investors like Y Combinator, Elad Gil, and Lachy Groom, and serves thousands of companies including Opendoor, Plaid, and Airtable.
Own the SalesPro roadmap for the broad customer base, focusing on outcomes that drive retention and activation.
Run a weekly cadence of contractor contact including interviews, on-site visits, and usability sessions.
Ship thin slices that test core hypotheses and deliver real value before committing to full builds.
Leap transforms the home improvement industry with technology that helps contractors work smarter and scale faster. The company is recognized on the Inc. 5000 list, fosters a transparent and supportive culture, and maintains a strong eNPS score through active employee feedback.
Build and scale a new customer lifecycle marketing function for consumption-based offerings, driving product adoption and engagement.
Collaborate with Marketing, Customer Success, Sales, Product, and Revenue Operations to turn customer insights into measurable business outcomes.
Establish experimentation processes, testing frameworks, and executive-level reporting on consumption revenue and product utilization.
Jobgether is a job platform that uses AI-powered matching to connect candidates with hiring companies. As a partner company, they manage applications and next steps for client roles, emphasizing inclusivity and equal employment opportunity.
Drive the strategy and roadmap for the admin experience of the Engagement Hub, balancing client commitments, strategic bets, and engineering capacity.
Become the product expert by understanding workflows, user behavior, and business impact, and ship fixes that measurably reduce administrative effort.
Run the client-request intake process end to end, partnering with CS and Support to turn recurring asks into product decisions.
PeopleGrove builds SaaS that helps higher education institutions support students and graduates through mentorship, community, and career networks. The company is a small, senior, fully remote team with a low-ego culture, where your work shapes the product meaningfully.
Own growth product strategy, focusing on the Start-to-Visit funnel.
Build a rigorous A/B testing and experimentation practice.
Expand scope to retention, LTV, referrals, and growth loops.
Talkiatry is transforming mental health care by making high-quality psychiatry more accessible, human, and sustainable for patients and clinicians. We are the largest dedicated psychiatry practice in the U.S., with 750+ psychiatrists and 250+ therapists.
Guide customers through the onboarding process and ensure smooth transitions between teams.
Collaborate with Customer Success, Sales, Operations, and Support to refine workflows.
Maintain key success metrics and drive automations for efficient onboarding.
Docker provides developer tools and services for building, sharing, and running applications, trusted by over 20 million monthly users. It is a globally distributed, remote-first company focused on innovation and developer experience.
Own the product vision and strategy, setting direction informed by customer engagement and market research.
Own the roadmap and prioritization across concurrent launches, making written cases for tradeoffs.
Build and lead a product and engineering organization of about 12, hiring and mentoring product managers.
Greenplaces pairs dedicated experts with AI-powered software to help suppliers manage environmental reporting and trust services. They are a certified B Corp with a small, growing team of about 12, building a culture around accountability and transparency.
Lead the entire portfolio of B2C subscription products, managing a team of 11 Product Managers while staying hands-on with product decisions.
Own monetization, onboarding, pricing, conversion funnels, retention, and revenue per user across the portfolio.
Drive measurable business outcomes through structured experimentation, A/B testing, and direct use of product analytics tools.
Our client is a fast-growing European B2C SaaS company building and scaling its own portfolio of web and mobile subscription products. With over $150M in ARR, they have a strong commercial product mindset and own the entire customer journey.
Proactively own the end-to-end post-sale lifecycle, from onboarding to expansion, ensuring zero missed kickoff calls and driving customer growth.
Conduct deep investigative check-ins to uncover hidden pain points, resolve issues with urgency, and mitigate churn risks.
Act as the internal source of truth, bridging customer feedback across Product, Sales, and Operations teams to drive product improvements and retention.
Panoptyc uses visual AI and human-in-the-loop reviewers to help retailers detect theft in over 25,000 stores, saving customers millions annually. As a fully remote, globally distributed team, they work with Fortune 500 retailers and fast-growing brands, executing at scale.