Help Desk Tier I Technician

Telvista is seeking a motivated and customer-focused Help Desk Tier I Technician to join their IT Support team. The ideal candidate will be passionate about technology and eager to help users resolve technical issues efficiently and professionally. As the first point of contact for support requests, you will provide front-line troubleshooting, escalate complex issues, and deliver an outstanding customer experience. This role is perfect for individuals looking to grow their IT careers in a fast-paced, service-oriented environment. Key Responsibilities include serving as the first point of contact for internal and external users, providing remote and on-site support, diagnosing and troubleshooting issues, creating tickets, following up with users, escalating complex problems to Tier II, assisting with password resets, maintaining up-to-date knowledge of systems, supporting the onboarding process, and delivering excellent customer service.