Implementation Manager

Drive onboarding and integration efforts for customers. Develop, execute, and manage implementation plans, ensuring that customers successfully integrate Zus products and derive maximum value. Serve as the Zus expert and technical point of contact for customers during implementation, leading with best practice, guiding customers through challenges and advocating for their needs within Zus Health. Contribute to the delivery of consulting and service engagements with existing customers. Own the full technical onboarding process, including authentication and network configuration, Zus App integration, and secure transmission and ingestion of patient rosters. Develop reusable integration patterns, deployment automation, and implementation toolkits to drive scalable growth. Serve as the Zus SME technical point of contact for clients throughout the implementation process, in partnership with an Account Executive. Host status reviews, technical deep dives, and troubleshooting sessions. Surface client product feedback to Engineering and Product teams, and influence roadmap priorities based on observed patterns.